HTCS understands that Information Technology systems need to be robust, and that all organizations need procedures which guarantee delivery of core services to users in every scenario.
We recognize that our services need to be flexible, scalable and tailored to meet your needs and budget. Our services concentrate on the needs of the school, and are underpinned by the following:
· Delivery of education comes first
· ICT investment is substantial, and its return must be measured
· Best practice service fundamentals and processes must be utilized (ITILv3, FITS)
We understand that each customer wants different things from us, and our solutions range from delivering an ICT audit, all the way through running the Network infrastructure and Software in your organization.
How healthy are your IT systems? Are you prepared for BYOD, Office 365?
To provide for your requirement, our core offering of ICT services has been split as follows:
- BRONZE PACKAGE
- We’ll look at your whole ICT system
and services to provide you with a
comprehensive assessment of your
school’s ICT provision. This report
will look at both technology and
processes in the school and identify
key issues for your team to focus on.
We’ll provide recommendations for
future actions to get the most from
your current investment and to ensure
you are building for the future.
- SILVER PACKAGE
- We’ll provide a first line of defense
against issues by using our remote
monitoring solution. An agent on
each machine reports centrally to
our network operations center so
that all your equipment is
monitored 24 Hours a day, 365
days a year – ensuring the health,
availability and performance of
your IT infrastructure.
We’ll review alarms, filter issues,
escalate incidents and suggest
resolutions. This will give your IT
team the time to prioritize their
workload and ensure key
applications are always online. At
your discretion we can also
investigate and resolve issues.
- PLATINUM PACKAGE
- Whole school fully managed IT service
A whole school IT managed service to
look after your entire IT infrastructure
including mobile devices, whiteboards
and peripherals. Depending on your
requirements we will use a combination
of on-site IT staff and a remote team.
HTCS will resolve issues under a mutually
agreed service level agreement (SLA) and
provide your senior leadership team with
the technology advice that you need to
make strategic decisions.
As a software and services specialist, our
advice and recommendations are based
upon your needs and budget. We are 100%
vendor independent, and our service
delivery team will offer you completely
unbiased advice on technology purchases.
Platinum package also includes
all the services in both the bronze
and silver packages.
WE ALSO OFFER A RANGE OF ADDITIONAL SERVICES, INCLUDING:
Supplement existing IT resource or PAYG services.
We can back up your network including your SQL and Exchange Servers via our cloud backup service. We’ll provide everything you need for a flat monthly cost.
Mobile Device Management
With the adoption of iPads and Chromebooks in education, managing them is presenting a challenge to many schools. We can streamline this process for you making it easy to centrally manage each device via a web interface. This includes access controls and restrictions as well as app deployment.
Contact us now for a free Consultation
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